Aftercare & Support Beyond Your Installation
What Happens After Your Solar Installation?
1
System Testing & Commissioning
Once your solar panel or battery storage installation is complete, we’ll fully test and commission your system to ensure everything is operating safely and efficiently.
2
System Handover & Monitoring
We’ll explain how your system works, including monitoring solar generation, battery performance and household electricity usage, so you can confidently manage your energy.
3
Certification & Documentation
We’ll provide your installation certificates, manufacturer warranties and relevant documentation, including your MCS certificate where applicable, along with guidance on Smart Export Guarantee (SEG) registration.
4
Ongoing Aftercare & Support
Our service doesn’t end at installation. We remain your first point of contact for technical assistance, system performance queries and manufacturer warranty support, helping you get the most from your investment.
Ongoing Customer Support & Aftercare
At Phase Energy, our commitment doesn’t end once your installation is complete. We’re here to provide ongoing advice, guidance and support, ensuring you continue to get the most from your investment.
Whether you have general questions, need assistance with your system, are considering future upgrades or simply want some expert advice, our experienced team is always happy to help.
We also provide technical assistance and manufacturer warranty support where required, giving you peace of mind and one trusted point of contact long after installation.
Should you ever experience an issue, we have a clear support process in place to help identify the problem and arrange the appropriate next steps. Below, we explain how our aftercare process works and what you can expect from our team.
If you have a question or experience an issue with your solar panels, inverter or battery storage system, simply get in touch with Phase Energy.
Tell Us What’s Happening
Provide a brief description of the issue, along with any error messages or screenshots from your monitoring app where possible.
Our technical team will review the information available, assess your system’s performance and help identify the cause of the problem.
We’ll Guide You Through the Next Steps
Whether the issue can be resolved remotely, requires an engineer visit or needs manufacturer assistance, we’ll explain the next steps and help coordinate the process.
Frequently Asked Questions
Contact Phase Energy first. We can help understand what you are seeing, review available system information and work out the next step. If a manufacturer needs to be involved, we can help coordinate that process.
Not as the starting point. Some product warranty claims need manufacturer involvement, but Phase Energy can help identify the issue and liaise with the manufacturer where necessary, so you have a clearer route to resolution.
You can contact us for help understanding what the monitoring is showing and whether the system appears to be operating as expected. The precise scope of ongoing app support will depend on the system and the type of help required.
We will first try to understand the problem and whether a visit is needed. If it is, we will explain the next step and whether the work is covered by the relevant workmanship or equipment warranty, or whether any charge may apply.
System monitoring may allow Phase Energy to review performance information when support is needed, but the level of active monitoring can vary. The exact monitoring arrangement for your installation will be explained to you.
You can still contact Phase Energy. We can help identify the likely issue and explain the available route to support. Any labour or call-out cost will depend on the circumstances and the warranties that still apply to the equipment.
Yes. If your energy use changes, we can review the existing installation and discuss whether additional storage, EV charging or other changes are practical and appropriate.
The equipment and monitoring accounts may need to be transferred or updated. Phase Energy can explain what is required for the system installed at the property.
Yes. Solar and battery systems give you far more information than a traditional electricity supply, but that can sometimes create questions of its own. We can help you understand what the app is showing, check whether the system appears to be operating as expected and point you towards the right action when something needs attention.
Yes. If your household or business changes over time, the monitoring information can be useful when discussing whether additional storage, EV charging or other changes might make sense.
Contact Phase Energy first. Modern solar and battery systems bring together equipment from specialist manufacturers, each with its own warranty and technical support process. We can help identify whether the issue appears to relate to the installation or a piece of equipment, review available system information and liaise with the manufacturer where necessary.
We will explain what happens next and whether the work falls within the relevant workmanship or manufacturer warranty cover.
For the details of workmanship, product and performance warranties, see our Warranties & Protection page.
No. A manufacturer may sometimes need to authorise a replacement, provide technical guidance or deal with a product warranty claim. That does not mean you stop being a Phase Energy customer.
Our role is to help you understand what is happening, make the route to support clearer and, where appropriate, work with the manufacturer so you are not left trying to navigate several different organisations on your own.
Yes. Aftercare is not only about faults. You may add an electric vehicle, install a heat pump, extend the property, change working patterns or decide that more battery storage would be useful.
Because Phase Energy already understands the installation, the team can help review what is there and discuss the practical options for adapting or expanding the system where appropriate.
The same principle applies whether the system is on a home, farm, community building or commercial site: Phase Energy remains the first point of contact when support is needed.
Larger commercial systems may involve different equipment, monitoring platforms and site requirements, so the exact support process can vary by installation.