Privacy Policy

Last updated: 14/10/2026

This Privacy Policy explains how Phase Energy (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website or interact with us.

We respect your privacy and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

We may collect and process:

• Identity Data: Name, title, property owner status, or company name.
• Contact Data: Email address, telephone number, installation property address, and billing address.
• Enquiry & Survey Data: Site photos, roof measurements, energy usage details, project requirements, quote requests, and consultation notes.
• Marketing & Communication Data: Preferences, correspondence history, and customer survey feedback.
• Technical Data: IP address, browser type, and basic usage data (see separate Cookie Policy for more details).

3. How We Collect Your Data

We collect data when you:

• Submit an enquiry, request a solar design/quote, or fill out a form on our website.
• Contact us via phone, email, or social media channels.
• Schedule or participate in a home/site energy assessment or installation.
• Engage with our marketing materials, promotions, or trade shows.

We also collect basic technical data automatically when you browse our website (via standard web analytics mechanisms).

4. How We Use Your Data

We use your personal data to:

• Design, quote, schedule, and carry out solar panel and renewable energy installations tailored to your property.
• Respond to customer service inquiries and support requests.
• Manage ongoing customer relationships, warranty registrations, and maintenance schedules.
• Send relevant marketing communications and seasonal solar maintenance advice (where lawful).
• Improve our website services, operational efficiency, and customer experience.
• Fulfill legal, statutory, and regulatory obligations (including safety and grid compliance standard record-keeping).

5. Legal Basis for Processing

We rely on one or more of the following legal bases:

• Contractual Necessity: To perform pre-contractual assessments, deliver bespoke solar design quotes, and fulfill installation contracts.
• Legitimate Interests: To run, market, and improve our solar installation business (balanced fairly against your privacy rights).
• Consent: Where you have explicitly agreed to receive specific marketing updates or non-essential cookies.
• Legal Obligation: When compliance with law or regulatory standards requires us to process data.

6. How We Share Your Data

We do not sell your personal data.

We may share it with:

• Approved subcontractor installers, engineers, or transport providers directly involved in completing your solar installation.
• Regulatory or body certification authorities (e.g., MCS, DNO grid operator notifications, or building control registration platforms).
• Subscribed technology and service providers (CRM platforms, messaging software, IT support) acting under strict processing agreements.
• Professional advisers (e.g., accountants, legal advisers, insurers) when necessary.
• Regulators or public authorities, where required by law.

All external parties are bound by confidentiality and data protection obligations and may only process data as instructed by us.

7. Data Storage and Security

We use robust technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or misuse.

Data is stored within secure UK-based servers or approved cloud systems adhering to recognized cybersecurity standards. We retain personal data only as long as required to satisfy the original processing purposes (including warranty tracking) or as required by statutory record-keeping rules.

8. International Transfers

If any personal data is transferred outside the UK (for example, by third-party software or cloud hosting services), we ensure appropriate safeguards are implemented. These include Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs).

9. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete details.
• Erasure: Request deletion of your data when it is no longer required.
• Restriction / Objection: Object to processing based on legitimate interests or request restricted handling.
• Portability: Request transfer of your data to another provider where applicable.
• Withdraw Consent: Opt out of marketing or consent-based processing at any time.
• Complain: Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us using the details below.

10. Marketing Communications

We may contact past or prospective clients with solar offers, upgrades, or operational updates. You can unsubscribe at any point by clicking the unsubscribe link in our email communications or contacting us directly.

11. External Links

Our website may contain links to external sites (such as manufacturer portals or regulatory bodies). We are not responsible for third-party privacy policies; please review their notices prior to submitting personal data.

12. Cookies and Tracking Technologies

Our website utilizes cookies and analytics technologies to optimize browsing performance and assess web traffic. Details on how cookies operate and how to manage your preferences can be found in our Cookie Policy.

13. Updates to This Policy

We reserve the right to amend this Privacy Policy periodically. Any updates will be published on this page alongside a revised “Last updated” date.

14. Contact Us

For questions regarding this policy or to exercise your privacy rights, please reach out:

Phase Energy

Springfield Rag Room, Springfield House,

Mill Ln, Maidstone ME14 1GU

• Telephone: 0800 038 3485
• Website:https://www.phaseenergy.uk/